The following section specifies the most popular PBX functions and explains how these functions are implemented in the CommuniGate Pro environment.
Auto Attendant (AA)
- An AA system allows callers to be automatically transferred to a user's extension without the intervention of a receptionist.
- When the CommuniGate Pro System is installed, it creates an Account named pbx, assigns it the 200 alias, and assign it a Signal Rule to start the stock PBX application. This application implements the Auto-Attendant functions. See the PBX Center section for more details.
Automatic Call Distributor (ACD)
- An ACD system distributes incoming calls to a specific group of agents.
- The CommuniGate Pro software comes with a pre-designed basic call queue control applications.
Automated Directory Assistance (ADA)
- An ADA system allows callers to route calls to given employees by keying the letters of the employee's name.
- The CommuniGate Pro PBX Center application includes the PBX Center as an option.
Automatic Ring Back (ARB)
- An ARB system provides callers with an option to be called when the destination they failed to reach becomes available.
- A Call Accounting system collects data when a call is made and attaches a cost and a location to the call.
- The CommuniGate Pro Signal component generates accounting CDR records. It also maintains the incoming and outgoing call logs in the Account File Storage.
- A Call Forwarding system allows an incoming call to a called party, which would be otherwise unavailable, to be redirected to some other telephone number where the desired called party is situated.
- The CommuniGate Pro Call Control features and Signal Rules provide a very powerful and flexible call control environment. It can be used to implement many different types of call forwarding.
- The Call Park feature allows a person to put a call on hold at one telephone set and continue the conversation using some other telephone set.
- The CommuniGate Pro Services application implements a multi-line, queue-type Parking Service for each Account. Additionally, the Park Center feature allows Domain users to park a call in a Domain-wide (or System-wide) Park Center, where it can be picked up by any other user of that Domain.
- The Call Pick-up feature allows a person to answer someone else's call.
- A Call Through feature allows a user to call the PBX system first, and then make the system place a (usually expensive) call on the user's behal