The Pronto! Mobile applications installed on iOS and Android devices support Push notifications which could be sent by the CommuniGate Pro server via APNs (Apple Push Notification Service) and FCM (Firebase Cloud Messaging) servers. When Instant Message or incoming call is directed to the user Account, the CommuniGate Pro server checks if there are any APNs or FCM tokens of the Pronto! Mobile application stored on the server for this Account and sends the Push notification requests to the APNs and FCM servers for all found tokens of the Account iOS and Android devices.
The Push notification received by the Pronto! Mobile application is displayed on the user mobile device and contains brief information about the pending call or Instant Message, such as sender Name or Address and a part of the message body. The Push notifications allow Pronto! Mobile application to wake up if it was inactive and immediately receive the incoming call or Instance Message.
To be able to send Push notification requests the APNs provider certificate and FCM server key are required. Please contact CommuniGate Systems technical support to request these key and certificate.
Open the Preferences page of the Account Settings:
Send Push Notifications