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Article Data
Article Ref
6544-ETKL-3244
Written By
Josh Olson
Date Created
Wed, 3rd Nov 2010
 
(Lost?)

   Outlook Crashing After Upgrade

Question 

We recently upgraded to CommuniGate Pro version 5.3.10, which includes MAPI component 1.53.10.1, and Outlook now crashes when I send a message that includes an attachment. And given that the message remains in the outbox, all subsequent restarts of Outlook also result in a crash. What is the problem?

Answer 

Unfortunately the MAPI component 1.53.10.1 has a bug that causes these crashes while sending messages over SSL/TLS. The workaround is to disable SSL in the account settings, or install on the server the version 1.53.10.2 that provides the fix: manually put the cgmxp32.dll from /ftp.communigate.com/pub/client/CGPro-MAPIserv-Intel-1.53.10.2.zip> into the Services directory of the CGP application directory (e.g. /opt/CommuniGate/Services on Linux or Solaris) and then press the Refresh button on the 'Settings | General | Info' page of the CGP web administration interface.

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