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Written By
Josh Olson
Date Created
Mon, 17th May 2010

   Failed To Read Sync Info


When trying to AirSync a mobile device to an account on CGP, what would cause the following error?

12:00:00.000 1 AIRSYNC( <Device>(XXXXXXX): failed to read '<mailbox>' sync info. Error Code=syntax error in mailbox sync data


The 'mailbox sync data' referenced in this log entry refers to the 'Sync' element included in the mailbox metadata (which is stored in the user's file). This data can be viewed by using the 'GetMailboxInfo' CLI ( command.

In order to repair it, you could issue the following CLI command: updatemailboxinfo account@domain MAILBOX FolderName {Sync=#NULL#;}

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