smaller reset larger        English         

Main Menu

All times are in GMT -8 (DST) :: The time is now 2:04 am.

Sub Menu

Article Data
Article Ref
3288-RDGL-1787
Written By
Josh Olson
Date Created
Mon, 17th May 2010
 
(Lost?)

   Failed To Read Sync Info

Question 

When trying to AirSync a mobile device to an account on CGP, what would cause the following error?

12:00:00.000 1 AIRSYNC(account.name) <Device>(XXXXXXX): failed to read '<mailbox>' sync info. Error Code=syntax error in mailbox sync data

Answer 

The 'mailbox sync data' referenced in this log entry refers to the 'Sync' element included in the mailbox metadata (which is stored in the user's account.info file). This data can be viewed by using the 'GetMailboxInfo' CLI (http://www.communigate.com/cgatepro/CLI.html) command.

In order to repair it, you could issue the following CLI command: updatemailboxinfo account@domain MAILBOX FolderName {Sync=#NULL#;}

How Useful Was This Article?      (Rating: 100%    Votes: 2)  

Select a Rating

Article Comments 

There are currently no comments.