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Category Created
Thu, 6th Sep 2007
Last Article Update
Tue, 4th Jun 2013
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Customize Logo in Browser Tab When Using Pronto! 

The icon that appears in the tab when using the Pronto! Web interface can be modified by creating a custom Pronto4 skin for CGP, uploading a custom favicon.ico file, and flushing the cache on both CGP and then your browser. That process is illustrated in the following video:
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Customizing the Pronto! Interface 

The style development guide and style viewer program can be used to help customize the Pronto! interface. The guide and viewer can be accessed by following the link below:
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Disable Vacant Chat Room Messages 

Just so you're aware, these messages being displayed is the default behavior, so there is nothing misconfigured on the system. To disable these idle message, you'll need to create a text file called ''. The content of this file will simply be an open and close parentesis (). Once you have the file, go to the web administrative interface of your CommuniGate Pro server, and then to the 'Users | PBX' page. There you'll notice a file already exists with the name If you were to open this file, you'd see the following contents:

   "It feels so lonely here! :-(",
   "Hey, is anyone here?!",
   "Please, do not abandon me!",
   "Anyone?! Hello?!!",
   "Where did everybody go?",
   "I am falling asleep!",
   "This silence is not encouraging!"

So you can see we're just replacing this file with an empty file. So at the top of the 'Users | PBX' page, click the button to 'Choose File'. Once you've found your "empty" file, select it and then click the 'Upload File' button. That's it, you should no longer see those idle chat messages in your chatrooms.

Please keep in mind that uploading to 'Users | PBX' enacts this change server-wide. If you have individual domains where you'd like to keep this functionality, you should make sure the correct file is uploaded for just that domain.
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Enable Proxy-Safe Mode by Default 

This is possible in the latest versions of CommuniGate Pro (versions 5.2.10 and newer):. On the Domain Settings page in CGP web administration interface there is a "Recommended XIMSS Mode" option. That can be set to HTTP in order to enable proxy-safe mode. This setting can of course be changed as a default for all domains on the Users | Domain Defaults tab.
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Error #2038 when attaching a file to a new message in Pronto! 

Most likely you are connecting to your server using HTTPS (i.e. HTTP with SSL) and the security certificate for the server is either not installed on your system, or is installed in the wrong location.

If you're connecting from a Windows system please check that the server certificate is placed in the 'Trusted Root Certification Authorities' store:

Start > Control Panel > Internet Options > Content tab > Certificates > Trusted Root Certification Authorities tab

When installing the certificate make sure to choose this storage location manually. By default certificates install into 'Intermediate Certification Authorities', and in this case Flash Player doesn't trust this certificate and #2038 error happens.

If you're connecting from Mac client, you should go to System Preferences > Utilities > Keychain Access. Locate the appropriate certificate for your server, double-click to open that certificate, and under the options for 'Trust', make sure that 'When using this certificate' is set to Always trust.

Another problem might be that the 'Request Size Limit' option for the CGP HTTPU module ( is set too low. If this value is less than the size of the file you're attaching, you may encounter the #2038 error.

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How do I access the Pronto! interface of CommuniGate Pro? 

Please confirm that you are running CommuniGate Pro version 5.1 or later.  Assuming that is the case, there are two ways to access the CommuniGate Pro Pronto! interface:

1) Simply point your web browser at the ip address or domain and port for your CommuniGate Pro server, but add '/Pronto/' to the end of the URL. For example:

2) Another way is to just click the Pronto! link from the default login page for the webmail interface, assuming it has not been changed or customized. See below image:

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How to Enable the Presentations Module in Pronto! 

The Pronto! Presentations module is disabled by default in CGP 5.4.x due to the additional configuration required for document conversion discussed here:

To enable the Presentations module, you'll need to do the following:

1) Create a server or domain skin called 'Pronto4'
2) Download a copy of the presentations.config file from that new skin
3) Change 'enabled=false' to 'enabled=true' in the following line from that file:

<module moduleId="Presentations" titleId="presentations.PresentationsTag" iconId="presentationsIcon16" fileName="presentations.swf" loadTimeout="2000" version="1" loadType="onDemand" prontoAPIVersion="4.0" revision="5092" enabled="true">

4) Upload the file and uncache the skin

Here is a video showing what that process looks like on a OS X CGP server:

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Keyboard Shortcuts for Pronto 

As of version 5.2.1, the following shortcuts are available: CTRL +N - (new message) CTRL +F (Forward) CTRL +Enter (Send) R (Reply) - CTRL +R cannot be used for Reply because it means "Refresh browser", so it is disabled Shift +R (Reply to All) CTRL +A (select all) CTRL + C (Copy) CTRL + V (Paste)
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Module Hiding in Pronto 

You can use the 'Hidden Pronto! Modules' setting in the CommuniGate Pro web administration interface to hide selected modules from your Pronto! users.

More here:

As of CommuniGate Pro version 5.4.3, the list of modules that can be hidden includes the following:


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My Domain does not show all entries 

The problem is the user inadvertently created an address book called "My Domain" and this comes up instead of the directory address book.

In order to resolve this you must go through the following steps.

In Pronto delete the address book called "My Domain".

Log in to the account via webmail

Got to Settings/Contacts

In Directory Address book add the following

My Domain for Name

$domain$ for Search Base
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Pronto! - Using Encrypted Passwords 

Only with plain text login methods (CRAM-MD5 disabled) - but that will also disable traffic encryption. The simple answer is NO. For those who want to experiment - Pronto will try the PLAIN login method if CRAM-MD5 is disabled for the domain. But that means the pasword is sent in clear text form, and then after such an authentication attempt, Pronto won't try to encrypt traffic between CommuniGate Pro and the client (there's no support for real SSL in the Flash yet, so pronto uses a custom algorithm for traffic encryption - and that requires secure exchange of a shared secret). The account password is used for that shared secret - but with plain text login it won't make any sense, and all SASL methods require access to passwords in their clear text form. So A-crypt or plain text for password storage in CommuniGate Pro for use with Pronto.
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Removing the My Stuff Tab. 

To completely remove the My Stuff tab from Pronto! locate your CGP Application directory (Note: This is where CGP is installed on your system, not the Base Directory where your settings and accounts are kept).

Then enter the WebSkins directory then the Pronto- directory.

You should see a file mystuff.def, rename that file (mystuff.def.bak) works just fine, then restart CGP.

Note: If you decide that you would like the My Stuff tab again rename that file back to mystuff.def and restart CGP. If you removed the file instead of renaming it; reinstallation of CGP will put that file back in its place
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Sending SMS Message to Multiple Recipients 

 As of Pronto! version 4.3, there is no way to send a single SMS message to multiple recipients. SMS messages are treated by Pronto! as instant messages, and you can't sent a single IM to multiple recipients using XMPP.

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