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Article Data
Article Ref
9345-IOJL-8375
Written By
Josh Olson
Date Created
Fri, 27th Apr 2012
Updated By
Josh Olson
Date Modified
Wed, 12th Jun 2013
 
(Lost?)

   Error #2038 when attaching a file to a new message in Pronto!

Question 

 I'm composing an email using Pronto! Web, and when I attempt to attach a file, I see the error '#2038' error message. What is causing this?

Answer 

Most likely you are connecting to your server using HTTPS (i.e. HTTP with SSL) and the security certificate for the server is either not installed on your system, or is installed in the wrong location.

If you're connecting from a Windows system please check that the server certificate is placed in the 'Trusted Root Certification Authorities' store:

Start > Control Panel > Internet Options > Content tab > Certificates > Trusted Root Certification Authorities tab

When installing the certificate make sure to choose this storage location manually. By default certificates install into 'Intermediate Certification Authorities', and in this case Flash Player doesn't trust this certificate and #2038 error happens.

If you're connecting from Mac client, you should go to System Preferences > Utilities > Keychain Access. Locate the appropriate certificate for your server, double-click to open that certificate, and under the options for 'Trust', make sure that 'When using this certificate' is set to Always trust.

Another problem might be that the 'Request Size Limit' option for the CGP HTTPU module (http://mail.communigate.com/~jolson/screencasts/RequestSizeLimit.png) is set too low. If this value is less than the size of the file you're attaching, you may encounter the #2038 error.

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